Understanding Refunds
Refunds are reversals of previously agreed transactions, initiated when both the Merchant and Customer agree to cancel part or all of a purchase.Full Refund
The entire Billing Amount is reversed.
Partial Refund
Only a portion of the Billing Amount is reversed.
Submission Window
Refunds have to be initiated within 30 days from the point of purchase.Refund Process
1
Support
Click on the “Support” Button.
2
Refund
Select Scenario “Refund”.
3
Billing ID
Provide Billing ID of the transaction in question.
4
Goods and Services
Select items and their quantity for a Partial Refund or just leave blank for a Full Refund.
5
Merchant Notiifcation
Merchant is notified when the Refund is initiated by a Customer.
6
Merchant Confirmation
Merchant confirms the Refund.
7
Billing Amount Refund
Merchant refunds Score the Billing Amount for the Goods and Services selected.
8
Down Payment Refund
Score refunds the Customer the Down Payment.
9
Financing Refund or Void
Score refunds the Customer for Completed Repayments or voids the Current and Overdue Repayments.
Key Notes
Both Customers and Merchants can initiate a Refund, but only Merchants can confirm it.
Refunds adjust the original transaction based on the same Billing ID — they are not treated as new payments.
Billing Amount (including GST), Down Payment, and repaid Financing Amount are refunded to the Customer proportionally in case of a refund.
Processing Charges, Discount Rate, Service Fees, and Late Fees are not refunded.
Completed Repayments are refunded proportionally to selected Goods and Services, while all other Repayments and associated fees are voided.